Shipping Policy

Shipping Policy


All orders are shipped within 48 hours Monday – Friday 8am – 5pm.


We use the following carriers to deliver our orders:


Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email to request a refund and we will assign you a tracking #.

2. Mail your returned item to:
Novielli Painting
Returns Department Tracking #
123 Your Store Road
Store City, Store State Store Zip Code

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items can not be returned if they are opened. These include music, software, and video games.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.


If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

- What People Are Saying -

Frank did an excellent job, he is professional,friendly,easy to work with, we will definitely call him when we have another paint job.


Olivia H.

Everything was done in a professional manner. I would highly recommend Novielly Paint to anybody who considers a paint project.


Hans B.

Excellent Work and business handling. Professional and very approachable on paint choices which can be very difficult when painting several rooms. Quote given was exactly what final bill was. Job completed as promised....would Highly recommend the Novielli's again and again.


Jennifer E. 

We were very happy with Novielli painting we will gladly use them again in future. Thank you Novielli painting, for your wonderful Job and your friendly nature, you made us feel like family. 


Betty P. 

So let me start by saying that within the first few minutes of meeting Frank and his son Samuel, I knew they were the right ones for the job! First, they were extremely patient with me ( I couldn’t decide on a color for the fascia) and they even came over to help me go over my color selection, even painting sections of the fascia for me until I decided! I never felt rushed to pick a color; they were so easy going and their crew of painters is not only talented but super fast! I loved how the fascia turned out, so much that I also had them paint the metal gates, front door, and the garage doors and it looks incredible! To top it off the price point was just right fitting into my budget. I’ll definitely be hiring them again for any and all future painting jobs!


Roxane G.

Frank and his son Samuel are top of the line the best painters I've dealt with. The quality of their work is simply amazing. Guarantee you won't have any regrets and you will get your money's worth with this guys.


Jose A.